Signup

How to sign up with Nanolive Messenger?

Go to Sign Up page and provide correct information about yourself. Submit the form. Please make sure that your email address, URL and other information about your site are correct, many of our programs rely on them.

How to insert Nanolive Messenger Code in to my web page?

Inserting your lines of code is fairly simple. When you login to your account, go to "HTML" button. There you can generate HTML code or Download setup link (It is advised that you save this page for future reference).

How to add Nanolive Messenger Code in a Framed Page?

A framed page is basically a main page (say main.htm) made up of two or more different pages (e. g. frame1.htm and frame2.htm). You can add the code in the html of any of these frame1.htm or frame2.htm pages

Which version of Flash Player I need to run Nanolive Messenger?

Flash Player 8 or any versions above it will support Nanolive Messenger.

How to customize Nanolive Messenger for my needs?

Log in to your account, click "General Customization" tab, over there you will find lots of ways and help to customize it your way.

How to use Broadcasting feature?
Log in to your admin panel account, click "Broadcast" tab, over there you will find options for Text, Audio and Video broadcasting.

How to upload Banners?

Log in to your account, click "Customize" tab, in general configuration you will find "Upload Banners" feature with many options.

How I can set my own smileys, animated images, static images, Videos, Audios, winks and predefined audio messages for my messenger and offer it to my users?

Log in to your account, click "Media Zone" tab, there you will find all the options. To setup and show your own media, you will have to upload your files and thumbnails of those features on your server.

How to start our own channels on your messenger service?

Log in to your account, click "Customize" tab, in general configuration you will find "Setup Your Channel" option.

Do I need any programming or server set up on my end?

No, not at all. All you need to do is copy and paste the html in your WebPage(s) as explained below.

How to Turn On JavaScript?

1. Select 'Tools' from the menu bar and click on 'Internet Options...'.
2. Click the 'Security' tab and then click the 'Custom Level...' button.
3. Scroll down to the 'Scripting' category and select the 'Enable' radio button for 'Active Scripting'.
4. Click the 'Yes' button in the 'Are you sure...' window.
5. Click the 'OK' button.
6. Close this window and click the 'Refresh' button in the browser's row of icons.

What are the minimum system requirements for Nanolive Messenger?

We have tested Nanolive with Flash Player 8 extensively on the following minimum hardware configurations:

Windows	Macintosh
Intel Pentium II 450MHz or faster processor (or equivalent)	PowerPC G3 500MHz or faster processor
128MB of RAM	128MB of RAM

Operating system and browsers

Windows
Platform	Browser
Microsoft Windows 98	Microsoft Internet Explorer 5.5, Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, AOL 9, Opera 7.11 or later
Windows Me	Microsoft Internet Explorer 5.5, Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, AOL 9, Opera 7.11 or later
Windows 2000	Microsoft Internet Explorer 5.x, Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, CompuServe 7, AOL 9, Opera 7.11 or later
Windows XP	Microsoft Internet Explorer 6.0, Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, CompuServe 7, AOL 9, Opera 7.11 or later
Windows Server 2003	Microsoft Internet Explorer 6.0, Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, CompuServe 7, AOL 9, Opera 7.11or later

Macintosh
Platform	Browser
Mac OS X v.10.1.x, 10.2.x, 10.3.x, or 10.4.x	Internet Explorer 5.2, Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, AOL for Mac OS X, Opera 6, Safari 1.x or later

Pricing

How do I pay? How much does it cost?

You can pay by your credit card online. To make a payment, you should log in to your account and click on "Payment". The pricing details can be viewed at pricing page of Nanolive website.

Is there a Free Trail available?

Yes, there is a free trail available for Nanolive messenger which offers 15 simultaneous users connection. The free trail is supported by Nanolive banners and Nanolive partner's banners.


Voice and Video

System Requirements

Nanolive Messenger Audio and Video functions requires the following:

• A Web cam
• Built-in PC sound support or a sound card (with appropriate Windows driver installed)
• Speakers or headphones
• A microphone
• You can either start or stop audio-video by the buttons provided at the side of sending and receiving windows.

You do not see others video?>

Check your web cam settings. Wait for some time, Server takes time to load audio-video files..

You do not hear others when they speak.

Check that the power cord for your speakers (if there is a power cord) is plugged into an electrical outlet and that the power switch is turned on (if there is a power switch).
Check that the volume control on your speakers (or headphones) is turned up. Check that the mute button on your speakers or headphones is not switched on. Check that the speakers or headphones are plugged into the correct jack on your computer. Most computers have several audio jacks, and they may or may not be labeled. Consult your owner's manual or contact your PC's manufacturer for assistance.

Others do not hear your voice when you speak.

Check that your microphone is plugged into the correct jack on your computer. Most computers have several audio jacks, and they may or may not be labeled. Consult your owner's manual or contact your PC's manufacturer for assistance. Check that the mute button on your microphone is not switched on.

Follow these instructions if you are running Windows 95 or Windows 98:

• Press the Start button in the lower-left corner of the screen.
• Select Settings, then Control Panel.
• Double-click the Multimedia icon. The Multimedia Properties window should be displayed.
• Click on the advanced tab.
• Click on the plus-symbol (+) next to Audio Compression Codecs to expand the list of installed codecs.
• If DSP Group TrueSpeechTM Audio CODEC is displayed, go to step 18.
• If DSP Group TrueSpeechTM Audio CODEC is not displayed, it needs to be installed. You will need your Windows CD-ROM (or will need to locate where the Windows installation files are located on your computer).
• In the Control Panel window, double-click the Add New Hardware icon. The Add New Hardware wizard should be displayed.
• Press the Next button.
• You are asked if you want to search for your new hardware. Select No, then press the Next button.
• Select Sound, video, and game controllers from the Hardware types and press the Next button.
• Select DSP Group from the Manufacturers list and TrueSpeechTM Software CODEC from the Models list, then press the Next button.
• Press the Finish button.
• You may be prompted for the location of your Windows CD-ROM. Enter the correct location, and press OK.
• You will be prompted to restart Windows. You may restart now or later, but the codec will not be available until you restart your computer.

If, after restarting your computer and attempting to start a voice chat, you are still receiving the same error message, continue to the next step.

• Open the Multimedia Devices window as directed in steps 1-5.
• Select DSP Group TrueSpeechTM Audio CODEC from the list of Multimedia Devices and press the Properties button.
• The Properties window is displayed. Verify that Use this audio codec is selected, and press the OK button.
• Press the OK button in the Multimedia Properties window, and try using voice chat again

Your computer does not support the required audio compression format.

(Settings)........
Cause : Nanolive Messenger is unable to locate the DSP Group TrueSpeechTM audio compression (CODEC) software on your computer. Solution: The DSP Group TrueSpeechTM audio compression (CODEC) software is usually installed as part of Microsoft Windows. Please follow these instructions to install and enable the TrueSpeech code (make sure you select the correct set of instructions depending on whether you are using Windows 95, Windows 98, or Windows NT):

The sound device is currently in use by another application.

Nanolive Messenger cannot access your microphone because Windows indicates that it is already in use by another program. One of the following steps should correct the problem

• Shut down and restart your computer.
• Press CTRL+ALT+DEL on your keyboard. This will bring up the Close Program window.
• You will see a list of files/ programs. These are the programs running in the background on your system, whether they show on your taskbar or not. "Explorer" is the Windows operating system. "Systray" is the System tray / taskbar manager. All other items on the list are outside programs that could be interfering with the Messenger installation.
• One at a time, click each item in the list to highlight it and then click the End Task button.
• You will need to press CTRL+ALT+DEL each time to bring up the Close Program window again.
• If at any time you get a message saying that a program is "not responding," click End Task. (Note: By clicking the End Task button, you are not removing or deleting any programs, just turning them off. They will all come back then next time you restart your machine.) On rare occasions, using the End Task option to close a program can cause the system to reboot. If you experience this, you will need to start from the beginning, but this time do not use the end task option to close that particular program.
• Once you have the Close Program window clear except for "Explorer" and "Systray" (don't worry if you don't have "Systray"), click Cancel to close the Close Program window. Restart Nanolive Messenger and attempt to use the voice chat feature.

Every so often, this error is also displayed if system resources are very low. To solve this, close all other applications running on your computer and retry the test.

My computer freezes up or crashes when I start a voice chat.

Cause: A software error or incompatibility exists.
Solution: You may be able to correct this problem by installing the latest version of the sound driver for your operating system (OS). We cannot provide this for you. You can either find this driver directly from your sound card manufacturer or from your computer's manufacturer.

I hear an echo of my own voice.
Cause: This so-called "far-end echo" is caused when their microphone picks up your voice being played out the other person's speakers and transmitted back to you.
Solution: The best solution to far-end echo is for everyone to use a headset. This allows you to talk at the same time and use hands-free mode without any echo. If you prefer to use speakers and microphones instead of headsets, one or more of the following may be used to reduce far-end echo problems (the person that needs to take these steps is not the person hearing the echo but the person at the far end of the conversation

Move the microphone as far away from the speakers as practical. Reduce the microphone level (using the volume control on the left, below the Talk button). You may have to speak directly into the microphone to be heard clearly. Reduce the speaker level (using the volume control on the right).

Voice is choppy ad broken-up.
Cause: The voice data is not passing smoothly over the Internet. Usually, this is due to congestion or other problems at some point between www.nanolive.com

Solution: Problems of this type are usually temporary, and the voice quality should improve once the problem is remedied.

If you experience static or voice delay, it may be due to the following factors:
Time of day : The time of day you try to use voice chat can drastically affect voice quality due to the number of users trying to access our servers at one time. Peak hours are mid-morning and late evening (Pacific Time).
Connection speed: In order for voice chat to work properly, ensure you are using a 56K modem (or faster connection). Sending sound over the Internet requires a lot more bandwidth than sending text.
Region: The location to which you are trying to voice chat can also affect voice transmission. Different geographical locations may receive better transmission of voice packets than other areas.

GETTING MORE TRAFFIC

What is "pop up my messenger service in new window"?

How can I use it to get more traffic? If you turn this feature on, then your Messenger screen will pop up in a new window whenever your visitors load your webpage. This increases the sign up rate tremendously.
It is advised that you turn this feature on initially, so that all of your regular visitors know about it.
You can turn off this feature anytime.

OTHER SUPPORT

I have lost my password, what should I do ?

For webcam chat Please click here.

For webmessenger Please click here.

I have lost my html, what should I do?

Please log in to your account, click "HTML" tab.

Can I put your html on all pages of my web site?

Yes! The more the pages have the code, the better the visibility it has.

I run many web sites, can I sign up for more than one account?

Yes! Please feel free to get as many accounts as you need.

What about the database of my users? Is it hosted on your server or my server?

If you had done the database integration with Nanolive Messenger, Nanolive Hosted Solution gives you access to your user database. Login to your admin panel account and click on "User database" tab to access your database.

Front Page (or any other html editor):

These guidelines are meant for novice users only. If you are an advanced user, you may like to follow your common sense.

• Open Front Page (Or your html editor)
• Open your web page. Identify the spot, where you would like to put a link and/or logo for your Messenger service.
  
• Type "Nanolive Messenger "there.
  
• Save the document and exit.
  
• Open Notepad (Or any other text editor)
  
• Click on File > Open.
  
• Select file type "All Files"
  
• Select the same web page and open it.
  
• Search for "Nanolive Messenger"
  
• Replace it with the html code given by us.
  
• Make sure that the lines of code stay as they are. If they are broken, the script may not work correctly.
  
• Save the document as htm/html file (Not txt file).

If you find any difficulty please contact us without any hesitation. We will be happy to do it for you!